What happens to leads that come in after hours? +
The AI still calls and qualifies within TCPA-permitted hours. If no licensed agent is available, it books a callback and briefs your team when they log in.
How many times do you follow up? +
All six attempts in your follow-up sequence - 6 dials by default (one call plus five follow-ups), configurable per lead source. Velocify's study of insurance web leads found only 3% of leads ever get that many. We stop the moment a lead connects, declines, or opts out.
Do you call nights and weekends? +
MediaAlpha's platform data shows 45% of leads are generated nights and weekends. We dial only within legal hours (8am–9pm in the lead's time zone), so those leads get worked that evening or on Saturday daytime instead of sitting until Monday - far more coverage than a 9-to-5 team, never outside the law.
Can you work my aged leads? +
Yes, and it's the easiest place to start. Aged leads run on the same follow-up sequence, on their own lead source, so there's no risk to your fresh flow - you just find out what's still in a pile you already wrote off.
What happens when a lead calls back? +
The AI recognizes them by caller ID, greets them by name, and either re-qualifies or connects to an available licensed agent with full context.
What if all my licensed agents are busy during a transfer? +
The AI stays on the line, confirms your team is helping other customers, and offers a callback within 10–15 minutes. Your licensed agent gets a priority alert when free.
Does AI calling create E&O liability? +
No. The AI never quotes rates, provides coverage advice, or exercises binding authority. It qualifies and transfers - that's it. Every call is recorded.
Is Entrovox TCPA compliant in all 50 states? +
Yes. Real-time DNC checking, state-specific calling hour rules, mandatory AI disclosure, and consent records - across all 50 states. Compliance is automatic.
Will my calls get flagged as spam? +
No. Entrovox actively monitors number reputation across carrier databases, rotates DIDs before they degrade, and maintains STIR/SHAKEN attestation. Your agency name displays on the lead's phone.
Does the AI quote rates or provide coverage advice? +
Never. The AI qualifies interest and transfers to your licensed agents - that's the boundary. No quotes, no recommendations, no binding authority.
How long does it take to go live? +
Under 15 minutes. Connect your CRM, choose lines of business, customize the AI voice, run a test call. No dev team needed.