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Terms of Use

Last updated: April 11, 2026

1. Acceptance of Terms

By accessing or using the Entrovox platform (“Service”), operated by Entrovox, Inc. (“Entrovox,” “we,” “us”), you agree to be bound by these Terms of Use. If you do not agree, do not use the Service. These terms apply to all users, including agency administrators, agents, and any person accessing the platform on behalf of an organization.

2. Description of Service

Entrovox is an AI-powered outbound calling platform for property and casualty insurance agencies. The Service ingests leads, initiates automated voice calls using AI agents, qualifies prospects, and transfers qualified callers to human agents. The Service includes dashboards, analytics, call recording and transcription, lead management, and telephony integrations.

3. Account Registration

To use the Service, you must create an account and provide accurate information about yourself and your organization. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation
  • Upload leads for which you do not have valid consent to contact
  • Attempt to circumvent TCPA safeguards, DNC list enforcement, or calling-hour restrictions built into the platform
  • Reverse-engineer, decompile, or attempt to extract source code from the Service
  • Use the Service to harass, threaten, or send unsolicited communications outside the scope of legitimate insurance sales
  • Share your account credentials or allow unauthorized third parties to access the Service
  • Interfere with or disrupt the integrity or performance of the Service

5. Customer Representations and Warranties

All leads uploaded to or processed by the Service must have explicit prior express written consent from the consumer authorizing contact via automated or AI-assisted telephone calls, as defined under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations. Customer represents and warrants that:

  • (a) Customer has obtained all required prior express written consents from each individual whose contact information is submitted to the Platform, sufficient to authorize the automated calls made on Customer’s behalf;
  • (b) all such consents comply with applicable federal and state telemarketing laws, including the TCPA, FCC implementing regulations, and all relevant state telemarketing statutes and mini-TCPA laws (including, without limitation, the Florida Telephone Solicitation Act, Oklahoma Telephone Solicitation Act, Washington CEMA, and comparable state laws);
  • (c) Customer will not submit leads to the Platform for whom Customer does not have valid consent; and
  • (d) Customer maintains records of such consents for a minimum of five (5) years and will provide them to Entrovox upon request within five (5) business days.

Customer further represents and warrants that each consent specifically authorizes contact via automated, pre-recorded, or AI-generated voice calls at the telephone number provided, and was not obtained through fraud, misrepresentation, or incentivized opt-in practices that violate applicable law. Entrovox logs consent attestations for audit purposes but does not independently verify the validity of the underlying consent. Uploading leads without valid prior express written consent is a material breach of these Terms and may result in immediate suspension or termination of Customer’s account.

6. Compliance Obligations

Customer is solely responsible for:

  • (a) ensuring all leads submitted to the Platform have provided valid written consent to receive automated calls;
  • (b) compliance with all applicable federal, state, and local laws governing telemarketing and consumer communications, including the TCPA, the Telemarketing Sales Rule, state telemarketing statutes, state mini-TCPA laws, state insurance solicitation rules, and state call-recording laws; and
  • (c) maintaining an internal Do Not Call list and honoring consumer opt-out requests within the timeframes required by applicable law.

Entrovox enforces calling-hour restrictions and Do Not Call (DNC) list scrubbing at the platform level as a compliance aid, but these platform-level safeguards do not relieve Customer of its independent obligation to maintain its own internal DNC list, process opt-out requests, and comply with all applicable law. Customer must certify the consent basis for each Lead Source before activation.

7. Indemnification

Customer shall indemnify, defend, and hold harmless Entrovox, Inc. and its officers, directors, employees, agents, affiliates, and licensors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, judgments, awards, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

  • (a) Customer’s failure to obtain or maintain required prior express written consents for any lead processed through the Platform;
  • (b) Customer’s violation of the TCPA, FCC regulations, state telemarketing laws, state mini-TCPA laws, the Telemarketing Sales Rule, or any other applicable telecommunications, consumer protection, or insurance solicitation statute;
  • (c) Customer’s use of the Platform in violation of this Agreement, including any breach of the Acceptable Use, Customer Representations and Warranties, or Compliance Obligations sections; and
  • (d) any third-party claims, including class actions, individual claims, or regulatory enforcement actions, related to calls made on Customer’s behalf through the Platform.

This indemnification obligation shall survive termination of these Terms and Customer’s use of the Service. Customer acknowledges that TCPA statutory damages can be $500–$1,500 per call and that Customer accepts full financial responsibility for any such damages attributable to leads Customer provided to the Service.

8. AI Disclosure

Entrovox AI voice agents disclose their AI nature at the start of every call, as required by applicable law. You may not modify, disable, or circumvent AI disclosure statements. Call recipients are informed that the call is AI-assisted and that it may be recorded for quality assurance purposes.

9. Call Recording and Transcription

The Service records and transcribes calls for quality assurance, training, and compliance purposes. You are responsible for ensuring that your use of call recordings complies with all applicable federal and state recording-consent laws, including two-party consent jurisdictions. Recordings are stored in tenant-isolated storage and are accessible only to authorized users within your organization.

10. Intellectual Property

The Service, including its software, design, AI models, voice agent configurations, and documentation, is the property of Entrovox, Inc. and is protected by intellectual property laws. You retain ownership of your data (leads, call recordings, analytics). You grant Entrovox a limited license to process your data solely to provide the Service.

11. Payment and Billing

Paid plans are billed in accordance with the pricing terms presented at the time of purchase. Usage-based charges (per-call fees, telephony costs) are calculated and invoiced monthly. All fees are non-refundable except as required by law or as explicitly stated in a written agreement.

12. Limitation of Liability

To the maximum extent permitted by law, Entrovox shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, lost leads, or regulatory penalties. Our total liability shall not exceed the amount you paid to Entrovox in the twelve months preceding the claim.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. Entrovox does not warrant that the Service will be uninterrupted, error-free, or that AI agents will achieve any specific conversion rate or outcome.

14. Right to Suspend; Termination

Entrovox reserves the right to immediately suspend or terminate Customer’s access to the Platform, in whole or in part, without prior notice and without liability to Customer, if Entrovox reasonably believes that Customer is using the Platform in violation of applicable law or the terms of this Agreement, including any breach of the Customer Representations and Warranties or Compliance Obligations sections above. Suspension or termination under this section shall not limit any other remedy available to Entrovox, and Customer remains liable for all fees accrued through the effective date of termination and for its indemnification obligations hereunder.

Either party may also terminate this agreement for convenience subject to any written order or subscription terms. Entrovox may additionally suspend or terminate access if Customer fails to pay fees or engages in activity that poses a legal or compliance risk. Upon termination, Customer’s right to use the Service ceases immediately. Customer may request export of its data within 30 days of termination.

15. Modifications

We may update these terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

16. Governing Law

These terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in King County, Washington.

17. Contact

Questions about these terms may be directed to [email protected].