Entrovox support
Technical specifications, CSV lead formatting requirements, and operational guides for your AI voice agents.
Formatting CSV files for lead sources
A complete guide to required columns, accepted header variations, phone number normalization, timezone mapping for federal TCPA hours, and custom metadata fields for CSV lead imports.
All documentation & guides
3 articlesFormatting CSV files for lead sources
A complete guide to required columns, accepted header variations, phone number normalization, timezone mapping for federal TCPA hours, and custom metadata fields for CSV lead imports.
Entrovox screen-pop (Chrome extension)
Get the lead's name, number and call notes on your screen the moment the AI warm-transfers a call, so you can greet them by name and pick up where the AI left off.
TCPA calling hours & timezone rules
Understand how Entrovox applies federal TCPA calling windows (8:00 AM – 9:00 PM local) and timezone rules for consented leads, how state mapping defaults to predominant timezones, and how providing an accurate explicit timezone protects against one-hour offsets in split-zone regions.
Need personalized help with your account?
Our support engineering team is here to assist with lead ingestion, custom CSV column mappings, SIP trunks, or transfer routing. We typically respond within one business day.
When writing in, please include:
- Your agency / organization name
- The relevant Lead Source name or CSV filename
- The lead phone number or approximate call timestamp (for call-specific inquiries)