# Entrovox - Full Knowledge Base

> Entrovox is the AI voice agent that turns more insurance leads into policies. Calls every lead the moment it lands with your agency's brand on the caller ID - not "Spam Likely" - works your entire follow-up sequence (6 by default, or as many as you want), qualifies ready-to-quote buyers, and warm-transfers them to your licensed agents with full context.

Entrovox is the AI voice agent for property and casualty insurance agencies that buy leads at volume. The platform autonomously calls every new lead the moment it arrives, qualifies intent through a natural-sounding AI voice agent, and warm-transfers ready-to-quote buyers to a licensed agent with a full context card. Unlike horizontal voice AI platforms (Bland, Retell, Vapi) or generic power dialers (Five9, Convoso), Entrovox is purpose-built for insurance: pre-built Home/Auto/Life qualification flows, 50-state TCPA compliance, branded caller ID with STIR/SHAKEN attestation, insurance-specific Transfer Context Cards, and analytics designed for agency owners.

## Who It's For

Insurance agency owners and operations managers running agencies that purchase leads in volume for P&C lines.

### Target Customer Profile

| Attribute | Detail |
|-----------|--------|
| Role | Insurance agency owner or operations manager |
| Agency size | 10–100 licensed insurance agents |
| Lead volume | Hundreds to thousands of leads per month |
| Lines of business | Auto, Home, Life, Renters, Condo |
| Pain point | Low lead conversion; agents dialing instead of closing; calls flagged as spam |
| Current tools | CRM (AgencyZoom, HawkSoft, EZLynx, Applied Epic), dialers, basic IVR |
| Budget signal | Already spending $5–$25 per lead at high volume |
| Buying behavior | ROI-driven; wants cost-per-acquisition down and close rate up |

## How It Works

1. **Lead arrives** - via email ingestion from lead vendors, CSV upload, or API. Entrovox parses the lead data automatically.
2. **AI calls the moment it arrives** - a natural-sounding AI voice agent calls the lead. Branded caller ID displays your agency's brand (not "Spam Likely" or a random 10-digit number). The AI discloses it is AI (TCPA requirement) and begins qualification.
3. **AI qualifies** - the voice agent asks about coverage needs, vehicle/property details, current insurance status, and buying timeline. Custom underwriting criteria can be configured to score readiness.
4. **Warm transfer or callback** - qualified leads are transferred live to an available licensed agent with a Transfer Context Card (name, phone, qualification score, vehicle/property details, AI conversation summary). If no agent is available, the AI schedules a callback within TCPA-permitted hours.

Setup takes approximately 15 minutes: connect your CRM (5 min), pick lines of business and customize the AI voice (5 min), run a test call to your phone (5 min). No developer or IT team needed.

## Key Capabilities

- **Speed to lead**: Under 5 seconds from lead receipt to first dial. Conversion probability drops sharply with each passing minute.
- **Full follow-up sequence**: Works your entire sequence - 6 dials by default, or as many as you want - evenings and Saturdays within legal calling hours (8am–9pm local). Stops the moment a lead connects, declines, or opts out. Configurable per lead source. Velocify's study of insurance web leads found only 3% of leads ever get 6 attempts.
- **Branded caller ID**: Your agency's brand displays on the lead's phone. Entrovox actively monitors number reputation across all major carrier databases, rotates DIDs before they degrade, and maintains STIR/SHAKEN attestation on every call. A carrier-flagged number cuts answer rates 20–50% (Convoso), and rotating numbers alone does not fix it.
- **Every lead worked**: 100% of purchased leads enter the sequence, compared to the 1–2 attempts most leads get under manual calling.
- **Aged-lead reactivation**: Aged leads run the same follow-up sequence on their own lead source, with no risk to fresh-lead flow. The lowest-friction way to start.
- **AI voice qualification**: Natural conversation, not a robocall. Qualifies intent, collects vehicle/property details, and scores readiness before transferring.
- **Warm transfers with context**: Agents receive a Transfer Context Card with lead name, phone, qualification score, vehicle/property details, and AI conversation summary. No redundant questions.
- **50-state TCPA compliance**: Real-time DNC checking, state-specific calling hours, mandatory AI disclosure, consent attestation. Compliance is enforced by the platform, not left to individual agents.
- **Inbound callback handling**: AI recognizes returning callers by caller ID, greets by name, re-qualifies or transfers with full context from the original call.
- **Full call recordings**: Every call recorded for QA, agent training, compliance audits, and E&O documentation. Searchable by date, lead source, or outcome.
- **Real-time dashboard**: Live metrics on calls made, connect rates, warm transfers, cost-per-acquisition, and close rates - broken down by lead source.

## What the AI Does NOT Do

- The AI never quotes insurance rates or premiums
- The AI never provides coverage advice or recommendations
- The AI never exercises binding authority
- The AI is not a licensed insurance agent
- All quoting and binding is performed by licensed human agents after transfer
- This protects agency E&O liability

## Why Entrovox vs. Alternatives

### vs. Power dialers (Five9, Convoso, PhoneBurner, Mojo)

Traditional dialers automate dialing but still require a human agent on every call. Your team spends most of its time leaving voicemails and disqualifying tire-kickers. Entrovox's AI handles the entire first conversation - qualifying the lead, collecting details, and scoring intent - then only transfers genuinely interested leads. Your agents stop dialing and start closing.

### vs. Horizontal voice AI (Bland.ai, Retell AI, Vapi)

Horizontal platforms provide general-purpose voice AI infrastructure that you must configure yourself: write prompts, design qualification flows, integrate compliance logic, build your own CRM connections, and pay engineering time on every change. Entrovox is built exclusively for insurance - with pre-built Home, Auto, Life, Renters, and Condo qualification flows; insurance-specific compliance (TCPA, DNC, AI disclosure, consent attestation); Transfer Context Cards designed for coverage details; branded caller ID with reputation management; and analytics designed for agency owners. No prompt engineering required. Goes live in 15 minutes.

### vs. Manual calling

| Metric | Manual calling | Entrovox AI calling |
|--------|---------------|-------------------|
| Speed to lead | 5–30 minutes | The moment it arrives |
| Hours of operation | Business hours only | Evenings + Saturdays, legal hours |
| Follow-up attempts worked | 1–2, then written off | 6 by default, or as many as you want in the sequence |
| Leads worked daily | 10–20 per licensed agent | Every lead you buy |
| Caller ID | "Spam Likely" or unknown | Your agency's name |
| DNC compliance | Manual checking | Automatic, real-time |
| Lead qualification | Inconsistent | Standardized AI scoring |
| After-hours leads | Wait until morning | Worked that evening |
| Inbound callbacks | Voicemail or missed | AI answers and routes |

## Lines of Business

- **Available today**: Auto, Home, Life, Renters, Condo
- **Custom lines of business**: Unlimited custom AI voice agents on all plans for any line of business

## Integrations

**CRMs / agency management / telephony**: AgencyZoom, HawkSoft, Applied Epic, EZLynx, Salesforce, RingCentral. Additional integrations available on request.

**Lead ingestion**: email forwarding from EverQuote, MediaAlpha, QuoteWizard, SmartFinancial, and other vendors; Google Ads lead forms; web form submissions; CSV/spreadsheet upload; API integration.

## Pricing

All prices in USD. Pricing reflects annual billing; monthly billing is available at +15%. All plans include branded calling, unlimited warm transfers, unlimited lead sources, unlimited voice agents, priority support, and the full 50-state TCPA compliance suite. **No per-seat fees. No per-transfer fees.**

### Standard - $1,500/month (annual)
- 6,000 calls included per month
- $0.25 per extra call
- Recommended for agencies buying ~1,000 leads/month

### Plus - $6,500/month (annual)  *Most popular*
- 30,000 calls included per month
- $0.22 per extra call
- Recommended for agencies buying ~5,000 leads/month

### Pro - $14,000/month (annual)
- 75,000 calls included per month
- $0.19 per extra call
- Recommended for agencies buying ~12,500 leads/month

### Founder's Pilot

30 days, white-glove setup, generous call allotment to prove ROI on real leads. If you convert to a paid plan within 21 days, we credit the pilot fee toward Month 1. Custom volume and enterprise terms available on request.

## Compliance & Security

- TCPA compliant across all 50 states
- Real-time Do-Not-Call (DNC) list checking
- State-specific calling-hour enforcement
- Mandatory AI disclosure on every call
- Consent attestation per lead source
- Full call recording and audit trail
- STIR/SHAKEN attestation on every outbound call
- Active number-reputation monitoring across carrier databases
- SOC 2 in progress

## Frequently Asked Questions

### How does AI calling work for insurance agencies?
When a new lead arrives, Entrovox calls them the moment it lands using a natural-sounding AI voice agent. The AI qualifies their coverage needs, collects vehicle or property details, and warm-transfers ready-to-quote buyers to a licensed agent with a Transfer Context Card - including a qualification score and conversation summary.

### Is AI calling TCPA compliant?
Yes. Entrovox is fully TCPA compliant across all 50 states. The platform performs real-time DNC list checking, enforces state-specific calling-hour restrictions, provides mandatory AI disclosure at the start of every call, and maintains consent-attestation records.

### How fast does Entrovox call new insurance leads?
Entrovox calls new leads the moment they arrive, typically in under 5 seconds - you reach leads before competitors who rely on manual dialing.

### Does the AI quote insurance rates or provide coverage advice?
No. The AI never quotes rates, provides coverage advice, or exercises any binding authority. It qualifies lead intent, collects property or vehicle details, and warm-transfers interested leads to a licensed human agent. This protects your E&O liability.

### Will my calls get flagged as spam?
No. Entrovox actively monitors number reputation across all major carrier databases, rotates DIDs before they degrade, and maintains STIR/SHAKEN attestation on every call. Your agency's brand displays on the lead's phone via branded caller ID - so leads see who is calling and actually pick up. Typical answer-rate lift vs. unbranded numbers: ~30%.

### What CRMs does Entrovox integrate with?
AgencyZoom, HawkSoft, Applied Epic, EZLynx, Salesforce, and RingCentral. Additional integrations are available on request.

### What lead vendors does Entrovox ingest from?
EverQuote, MediaAlpha, QuoteWizard, SmartFinancial, and any vendor that delivers leads via email, CSV/spreadsheet upload, Google Ads lead forms, web forms, or API.

### What happens if no agents are available for a warm transfer?
If all agents are busy, the AI stays on the line, explains that agents are currently helping other customers, and offers to schedule a callback within 10–15 minutes. Your agent receives a priority alert with full context the moment they free up.

### Does Entrovox call leads after business hours?
Yes, within TCPA-permitted calling hours for each state. The AI calls and qualifies leads immediately. If no agents are available after hours, it books a callback for the next morning and briefs your team when they log in. No lead is wasted.

### What if a lead calls back?
The AI recognizes the lead by caller ID, greets them by name, and either re-qualifies them or connects them directly to an available agent with full context from the original call.

### How much does Entrovox cost?
Plans start at $1,500/month annual for Standard (6,000 calls included). Plus is $6,500/month (30,000 calls) and Pro is $14,000/month (75,000 calls). All plans include branded calling, unlimited warm transfers, unlimited lead sources, unlimited voice agents, priority support, and the full 50-state TCPA compliance suite. No per-seat fees. No per-transfer fees. Monthly billing is available at +15%.

### What lines of business does Entrovox support?
Entrovox currently supports Auto, Home, Life, Renters, and Condo with pre-built AI voice agents. Unlimited custom AI voice agents can be built for any other line of business on all plans.

### How is Entrovox different from a power dialer like Five9 or Convoso?
Traditional dialers automate the dialing but still require a human agent on every call. Entrovox's AI handles the entire first conversation - qualifying the lead, collecting details, and scoring intent - then only transfers genuinely interested leads. Your agents stop dialing and start closing.

### How is Entrovox different from horizontal AI calling platforms like Bland.ai or Retell AI?
Horizontal platforms provide general-purpose voice AI that you must configure yourself - prompts, qualification flows, compliance logic, integrations. Entrovox is built exclusively for insurance: pre-built Home/Auto/Life/Renters/Condo qualification flows, insurance-specific compliance (TCPA, DNC, AI disclosure), Transfer Context Cards with coverage details, branded caller ID with reputation management, and analytics designed for agency owners. Goes live in 15 minutes. No prompt engineering required.

### How long does it take to go live?
Under 15 minutes. Connect your lead sources (5 min), customize your AI voice agent (5 min), run a test call to your phone (5 min). No developer or IT team needed.

### What reporting does Entrovox provide?
Real-time dashboard with calls, connect rates, warm transfers, cost-per-acquisition, and close rates - broken down by lead source. Every call is recorded and searchable by date, lead source, or outcome.

### Does AI calling create E&O liability?
No. The AI never quotes rates, provides coverage advice, or exercises binding authority. It qualifies and transfers - that's it. All calls are recorded for audit and training.

## Key Statistics

Published by third parties, cited on the site:

- 3% of insurance web leads get the 6 attempts it takes to convert (Velocify's study of insurance web leads)
- 45% of leads are generated nights and weekends (MediaAlpha platform data)
- 10–20 new leads a day is 1 licensed agent's realistic cap (EverQuote, https://learn.everquote.com/insurance-leads-true-cap)
- A carrier-flagged caller ID cuts answer rates 20–50% (Convoso)

Entrovox's own numbers:

- 100% of purchased leads enter the follow-up sequence
- 6 dials per lead by default, or as many as you want in the sequence
- Under 5 seconds from lead receipt to first dial
- 15 minutes to go live from signup
- Evenings and Saturdays calling within TCPA-permitted hours (8am–9pm local); never nights
- 100% of calls recorded
- 100% of inbound callbacks handled by AI

## Company

- Entrovox, Inc.
- Headquarters: Kirkland, WA
- Contact: hello@entrovox.com

## Blog

Long-form, evergreen guides for P&C insurance agency owners and operations leaders. Every post ships with Article, BreadcrumbList, and (when applicable) FAQPage JSON-LD; canonical URLs; OpenGraph + Twitter card metadata; and an author + role byline. Posts are indexed in https://entrovox.com/sitemap.xml on publish.

### Recent posts

#### Why Your Outbound Calls Get Flagged as "Spam Likely" (and How to Fix It)

- URL: https://entrovox.com/blog/outbound-calls-flagged-spam-likely-fix
- Category: Operations
- Topics: branded caller ID, STIR/SHAKEN attestation, DID rotation, carrier analytics (Hiya / First Orion / TransUnion TruContact), answer-rate optimization, iOS "Silence Unknown Callers"
- Summary: Carrier-level explanation of why P&C agency outbound calls get flagged as "Spam Likely" and disappear from leads' phones. Covers the three layers carriers use (STIR/SHAKEN attestation, analytics-partner scoring, carrier-specific overlays), the five common agency behaviors that accelerate spam flagging, and a five-move fix list ranging from DID rotation to branded caller ID enrollment. Ends with a 4-step audit any agency owner can run this week using freecallerregistry.com.
- Key takeaways: A "Spam Likely" tag does not just lower answer rate - on iPhones with default Silence Unknown Callers, it eliminates the ring entirely. The full fix is structural (DID rotation, branded display, STIR/SHAKEN A, ongoing reputation monitoring), but real ground can be recovered by auditing existing numbers and enrolling with Hiya / First Orion verified-caller programs.

## Links

- Homepage: https://entrovox.com
- Book a demo: https://cal.com/entrovox
- Live in-browser voice demo: https://entrovox.com/demo
- Blog index: https://entrovox.com/blog
- Sitemap: https://entrovox.com/sitemap.xml
- Login: https://entrovox.com/login
- Privacy policy: https://entrovox.com/privacy
- Terms of use: https://entrovox.com/terms
- Short LLM index: https://entrovox.com/llms.txt